Job Title:

Senior Housing Officer
Reference: SHO01
Location: Dublin
Reports to: Head of Housing and Property Management

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Job Purpose

To line manage housing team staff and work as part of the housing management team on all aspects of housing management, as well as managing the tenancies and properties in your designated area. This includes contributing to the successful performance of the Housing Team and building strong relationships with colleagues and key stakeholders, including Local Authorities.

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Salary Scale

€50,349 – €62,879 (starting salary dependent on experience)

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Job Information

Full-time role (35 hours/week), Monday to Friday. Some evening work may be required.

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About HAIL

HAIL (Housing Association for Integrated Living) is an Approved Housing Body with over 480 properties. Founded in 1985, HAIL is Ireland’s specialist mental health housing association.

We provide high-quality social housing and tenancy sustainment services to help people live independently in their homes and communities. Our teams support tenants through mental health recovery, budgeting, education, employment, and social connection.

Under our 2024–2028 Strategic Plan, we aim to deliver 300 new homes and expand services across Ireland.

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Our Values

• Trust – Building strong, trusted relationships with all stakeholders.

• Respect – Creating an equitable society where every voice is heard.

• Leadership – Leading responsibly in housing and mental health support.

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Role Overview

You’ll be managing a designated housing patch (approx. 140 units) in the Dublin area, while also mentoring and leading Housing Officers as part of HAIL’s Extended Management Team.

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Key Responsibilities

People Management & Team Leadership

• Line manage, mentor, and support Housing Officers.

• Monitor performance to meet KPIs and service objectives.

• Foster a values-driven, supportive team culture.

Lettings & Allocations

• Manage property allocations per HAIL policy.

• Liaise with local housing authorities and support staff.

• Oversee viewings and pre-tenancy processes.

Rent

• Manage rent and service charge systems.

• Ensure timely income returns and changes of circumstances.

• Monitor arrears and implement controls.

Estate Management

• Ensure properties meet regulatory and internal standards.

• Manage inspections, tenant behaviour, and anti-social issues.

• Maintain accurate resident/property records.

Maintenance

• Oversee repairs and cyclical maintenance programmes.

• Inspect repair work and manage void property turnaround.

• Monitor maintenance KPIs.

Tenant Engagement

• Support HAIL’s Tenant Enrichment & Partnership Strategy.

• Attend tenant forums and work with statutory/non-statutory bodies.

• Promote tenant engagement across departments.

Organisation & Compliance

• Maintain accurate housing management records.

• Stay up to date with legislative and procedural changes.

• Produce housing management reports and KPIs.

Training

• Attend or request role-appropriate training.

Other Duties

• Comply with health and safety obligations.

• Positively represent HAIL at all times.

• Fulfil other relevant duties as required.

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Person Specification

Experience, Skills & Knowledge

 

Professional Requirements

• Higher Certificate (or equivalent) in Property or Housing Management – Required

• Computer literacy and strong IT system skills – Required

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Conditions

• Salary: €50,349 – €62,879 (based on experience)

• Benefits:

  • Flexible working with flexi-time system

  • 24 annual leave days + 3 company days

  • 6% employer pension contribution

  • Death in Service benefit

  • Serious illness cover

  • Paid expenses

  • Hybrid working & satellite office options

  • Professional development & subscriptions

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Appointment

• Immediate start

• Subject to a 6-month probationary period

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How to Apply

Send your CV and a cover letter outlining your suitability to:
📧 [email protected]
🗓 Deadline: 5pm, 25th April 2025

Only shortlisted candidates will be contacted.
HAIL is an equal opportunities employer.