We’re hiring a Trainee Housing Officer

Job Title:

Trainee Housing Officer
Reference: THO01
Location: Dublin
Reports to: Senior Housing Officer

Job Purpose

Working as part of the Housing Team, the successful candidate will assist in the provision of a high-quality housing management service to tenants on HAIL’s housing schemes. A desire to pursue a career in housing is essential, as well as working with a vulnerable client group.

Salary Scale

Starting at €30,082 with annual increments.
2-year fixed term contract with possible extension after successful completion of the programme.

Job Information

Full-time position (35 hours/week), Monday to Friday. Some evening work may be required.

About HAIL

HAIL (Housing Association for Integrated Living) is an Approved Housing Body with over 480 properties. Founded in 1985, HAIL is Ireland’s specialist mental health housing association.

We provide high-quality social housing and tenancy sustainment services to help people live independently in their homes and communities. Our support services help tenants with mental health recovery, household and budget management, education and employment, and maintaining social connections.

As part of our 2024–2028 strategic plan, we aim to deliver 300 new homes and expand services to more communities across Ireland.

Our Values

• Trust – We build strong relationships based on trust.

• Respect – We promote dignity and equity for all.

• Leadership – We lead with courage and compassion in our mission to support those with mental health challenges.

Trainee Programme Includes

• Enrolment in a HAIL-approved Housing Studies course (or recent graduate).

• Participation in workshops and training over 2 years.

• On-the-job experience under the guidance of a Senior Housing Officer.

• Management of a small housing patch.

• Continuous performance reviews and mentoring.

• Potential progression into a Housing Officer role after completion.

Key Responsibilities

Lettings & Allocations

• Assist with letting and allocations per HAIL policy.

• Build relationships with local authorities and referral agencies.

• Support tenant interviews and pre-tenancy programmes.

Rent

• Support rent and service charge systems.

• Monitor arrears and help manage bad debt.

Estate Management

• Conduct inspections and ensure compliance with standards.

• Address Anti-Social Behaviour and tenancy breaches.

Maintenance

• Assist with repairs and maintenance scheduling.

• Ensure repair quality and oversee void property preparation.

Tenant Engagement

• Participate in HAIL’s Tenant Enrichment & Partnership Strategy.

• Support tenant forums and community partnerships.

Organisation

• Maintain tenant records and housing management systems.

• Assist with reporting and policy development.

Other

• Comply with health & safety standards.

• Promote HAIL in all activities.

• Other duties as required.

Person Specification

Education/Qualifications

• Recent graduate of a relevant course or office experience with willingness to undertake training – Required

Professional Requirements

• Background in Property, Social Science, or related field – Preferred

Skills & Experience

• 1+ year in a customer-focused role – Required

• Experience working with vulnerable groups – Preferred

• Strong communication & organisation skills

• Knowledge of the not-for-profit/social housing sector

• Report writing and attention to detail

• Intermediate IT skills

• Full driving license and access to a car – Required

Conditions

• Salary: Starting at €30,082 with annual increments

• Benefits include:

  • Flexible working hours (flexi-time system)

  • 24 annual leave days + 3 company days

  • Pension scheme (6% employer & employee contributions)

  • Death in service benefit

  • Serious illness cover

  • Paid expenses

  • Hybrid working & satellite office options

  • Training and development opportunities

  • Professional subscriptions (post-probation)

Appointment

• Immediate start

• 6-month probationary period applies

How to Apply

Please send a letter of application and your CV to [email protected] by 5pm on 25th April 2025.
Only shortlisted candidates will be contacted.